1. Scope
This Privacy Policy applies to Qume website and product experiences, including account creation, billing flows, support interactions, and video-analysis workflows.
2. Information We Collect
Information you provide
- Account profile details such as name, email address, and organization.
- Videos, prompts, and other content submitted for analysis.
- Support or sales communications.
- Billing details collected by payment processors.
Information collected automatically
- Device, browser, and log information required for platform security and reliability.
- Product usage and event telemetry when analytics consent is granted.
- Essential and analytics cookie states as documented in the Cookie Policy.
3. How We Use Information
- Operate, secure, and improve Qume services.
- Deliver video analysis outputs and user-facing recommendations.
- Provide support, billing operations, and service communications.
- Prevent fraud, abuse, and policy violations.
- Measure product and funnel performance when consent allows analytics processing.
4. Sharing and Disclosure
Qume does not sell personal information. We share personal information only with service providers needed to deliver the service, to meet legal obligations, or during permitted business transfers.
5. Data Retention
We retain information only as long as needed for legitimate business and legal purposes. Account deletion requests are processed in accordance with operational and legal retention requirements.
6. Your Rights (GDPR/CCPA and Similar Laws)
Depending on your location, you may request access, correction, deletion, portability, or objection.
Submit requests via privacy@qume.ai or review jurisdiction details on the GDPR / CCPA page.
7. Security
Qume implements administrative, technical, and organizational safeguards to protect personal information. Additional controls and disclosure channels are detailed on the Security page.
8. Contact
For privacy inquiries, contact privacy@qume.ai.